Digitalization provides significant opportunities for developing services, optimizing work procedures and raising the professional level and quality of the authority’s work. However, this demands insight, analytical approach and the ability to understand both IT, business and operation.
Digitalization means implementing the changes made possible through the use of IT-technologies. Many organizations have a multiple-year digitalization-strategy with a number of themes and endeavours. But reality is also affected by external projects that arise concurrently with new legislation, systems that have to be replaced or new, pressing ideas. Often the implementation draws on the same resources and competencies in the organization. At the same time, the organization’s capacity for change can be limited, which makes it important to be able to prioritize between changes to be accomplished. This requires planning and benefits realization in line with the organization’s strategy and goal.
What is the value of digitalization?
Denmark is one of the most digitized countries in the world. This creates an obligation when it comes to customer’s and citizen’s expectations of your organization’s capacity for interaction and execution. A well-executed strategy for digitalization can therefore help you achieve:
- Increased effectiveness in the employee’s work procedures.
- Better service for customers and citizens.
- Reduced costs.
- Better opportunities for export.
- More structured data management and documentation.
